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Delivery Information

INTRODUCTION:

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.


Delivery Methods:

World Wide 3 - 14 days.

DHL + Tracking.


Delivery charges:


Delivery charges will be calculated and automatically applied to your order during the checkout process. All amounts are stated in eur and usd and are inclusive of VAT. 


Delivery Time:

Products are prepared and shipped only after payment is received.

DHL : 3 - 14 days


Receipt and Signature:


All deliveries must be received in person at the delivery address, and a signature must be provided.


Additional deliveries and collection:


If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.


Delivery Problems:


If you experience any problems with a delivery, please contact us by email to info@myminerparts.com or through our website at http://www.myminerparts.com . If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:



You provided the wrong address for delivery.

There is a mistake in the address for delivery that was provided.

The address for delivery is not reasonably accessible.

The address for delivery cannot safely be accessed.

Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.



Returns:



We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.



This returns policy applies to all our customer world wide.




Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:



We receive the returned product within 14 days following the date of delivery of the product

The returned product is unused, in its original packaging, with any labels still attached,

and otherwise in a condition enabling us to sell the product as new

You comply with the returns procedure set out below; and

None of the exclusions set out below apply.


To return a product simply visit our return page and provide us all the details.